Terms of service

The service

Kindeed is an educational platform and provider directory for families navigating inherited property. We provide general information, document organization tools, a guided AI assistant, and access to independently operating real estate advisors and attorneys.

By using Kindeed, you agree to these terms. If you do not agree, do not use the service.

What Kindeed is not

Kindeed is not a law firm, real estate brokerage, or financial advisor. Nothing on this site constitutes legal, financial, or real estate advice. Providers listed on Kindeed are independent — Kindeed is not a party to any engagement between you and a provider.

Your account

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to notify us promptly of any unauthorized use of your account.

Acceptable use

You agree to use Kindeed only for lawful purposes and in connection with a genuine inherited property situation. You may not use the platform to misrepresent your identity, to harass other users or providers, or to submit false information.

Provider relationships

When you contact a real estate advisor or attorney through Kindeed, you enter a direct relationship with that provider. Kindeed is not a party to that relationship and bears no responsibility for the outcome of any engagement, transaction, or legal matter.

If you are a professional listed on Kindeed

This section applies to real estate advisors, attorneys, and tax professionals who apply to, or are listed in, the Kindeed directory. The rest of these terms is written for families; this section is written for you, and it is in addition to the rest — not instead of it.

What you tell us must be true

You represent that you hold the licenses or credentials you state, that they are current and in good standing in the jurisdictions you select, and that you are permitted to accept the kind of work families would contact you about. You will tell us promptly if that stops being true. We may verify your credentials, and we may pause or remove your listing if we cannot, or if a license lapses.

You are independent

You are not an employee, agent, partner, or representative of Kindeed, and nothing here creates that relationship. You are solely responsible for the advice and services you provide, for your own regulatory and ethical obligations, and for your own client relationships. Kindeed is not a party to any engagement between you and a family.

Your public profile

Being listed makes professional information about you visible to families using Kindeed: your name, the credentials and firm you provide, the areas you serve, your professional biography, and any photograph you upload.

Separately, and only if you specifically agree to it, Kindeed may publish a public profile page for you that search engines can find and index. That is a different thing from being listed, and we ask for it separately: a listing is visible to people using Kindeed, whereas an indexed profile page can appear in search results and be shown, cached, or summarized by third parties such as search engines and AI assistants — including after you leave. We ask you to agree to it explicitly, we record the version of these terms you agreed to and when, and we do not treat your having applied, or your continued use of Kindeed, as that agreement.

You can withdraw that agreement at any time from your account settings. When you do, we stop publishing the page and ask search engines to drop it. We cannot compel a third party to delete what it has already copied, cached, or trained on, and we do not promise that they will — which is the main reason this is a separate decision rather than part of signing up.

You are responsible for making sure what you publish through Kindeed complies with the advertising and solicitation rules of your own profession and jurisdiction. Those rules differ by state and, for attorneys, may govern what may be said about you by anyone. If your rules require particular disclaimers or restrict this kind of listing, do not agree to a public profile — tell us instead, and we will keep you listed without one.

Content you publish

If you write for the Kindeed library, you keep ownership of what you write and you are responsible for its accuracy. You grant Kindeed a non-exclusive licence to publish, display, and distribute it on the platform under your byline, and to keep serving previously published pieces after you leave unless you ask us to remove them.

Ending your listing

You may ask us to remove your listing at any time, and we may remove it if you breach these terms, if a credential lapses, or if we stop offering the directory. Removal ends the listing and the public profile page; it does not by itself end any engagement you have already entered into with a family.

AI Guide

The AI Guide feature uses a large language model API to generate responses to your questions about estate and probate matters. Responses are AI-generated and are not legal, financial, or real estate advice. Always consult a licensed professional before acting on information provided by the AI Guide.

Your prompts and the guide's responses are stored in Kindeed's database for quality review, safety monitoring, and ongoing refinement of the guide's performance. The database enforces row-level access rules so that a conversation is readable by the account that created it and by a narrow Kindeed staff role, and it is not shared with third parties except as described below. Do not enter sensitive personal information — such as Social Security numbers, bank account details, or government-issued ID numbers — into the AI Guide.

Document uploads

Documents you upload to Kindeed are stored in encrypted cloud storage. Before a document is made available for download, the file itself is transmitted to VirusTotal, a third-party malware scanning service, for analysis. VirusTotal may retain submitted files under its own data retention policies. Do not upload a document you are not willing to have scanned this way.

A document is accessible to: your own account; anyone you invite to the estate file (a viewer can read the estate's documents, a manager can also upload); any advisor or attorney you explicitly grant access to that specific file; and Kindeed staff, for support and safety purposes. Nothing is shared with an advisor or attorney by default — accepting a provider’s request does not give them your documents. Inviting someone to your estate file does. When you delete your account, uploaded documents and the stored files behind them are permanently erased on the schedule described in the privacy policy.

Third-party services and data processors

When you use Kindeed, your information may be processed by the following third-party service providers. Each processes data only as necessary to deliver the service described. We encourage you to review each provider's privacy policy for details on their data handling practices.

Limitation of liability

To the maximum extent permitted by law, Kindeed LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service. Our total liability for any claim arising from these terms shall not exceed the amount you paid us in the twelve months preceding the claim.

Governing law

These terms are governed by the laws of the State of Michigan. Any dispute arising from these terms shall be resolved in the courts of Wayne County, Michigan.

Changes to these terms

We may update these terms from time to time. The revised terms are posted on this page, and the “Last updated” date at the top tells you when they last changed — it is worth a look if you have not read them in a while. Continued use of Kindeed after a change constitutes acceptance of the revised terms.

Contact

Questions about these terms? Contact us.